Care Coordinator

Accrington, BB5 1AR

Care Coordinator | Accrington, BB5 1AR

Care Coordinator

Up to £26,000 a year

Permanent, Full Time

Accrington, BB5 1AR

Location: Accrington

The Role:

Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

Helping Hands is the nation’s most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches across England and Wales and we’re looking for Care Coordinators who are as passionate about what they do as we are to join our growing team.

Being a Care Coordinator with Helping Hands is about more than just rota management. You will be responsible for supporting the Registered Care Manager with recruitment, business development and ensuring we are always delivering the highest possible standard of care.


As a Care Coordinator you’ll be responsible for:

  • Supporting the Branch Care Manager by providing care and support to our customers and carers within the local community.
  • Ensuring that customers receive the highest standards or care and support through effective allocation of staff.
  • Completing direct observations and supervisions for your care teams within the correct timescales.
  • Supporting the Branch Care Manager to maintain carer numbers by actively recruiting new team members and guiding them through the recruitment process.
  • Reassessing customers to ensure care plans are reflective of customer’s needs and condition.
  • Actively seeking new business opportunities and supporting the commercial growth of the branch.
  • Ensuring that the highest levels of customer service are always provided.

About You

To be successful in this role you’ll need to have a Level 3 Diploma in Adult Care or be willing to work towards achieving this. Additionally, you’ll need to have knowledge of regulatory requirements and best practice in line with CQC/CIW guidance and experience of working within the care sector at supervisory level. You’ll also need to have a full UK driving licence and access to your own vehicle.


What’s in it for you?

At Helping Hands, we recognise that running a branch is a lot of responsibility and we have an excellent support network to assist you with all things HR, Compliance and Business Development. You will have access to a wide range of benefits including:

  • Career progression opportunities
  • 23 days annual leave, rising to 25 after 2 years of service
  • Blue Light Card offering discounts from business and services
  • Access to our employee assistance programme
  • Support to complete nationally recognised qualifications
  • Refer a friend scheme
  • Annual salary review

Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.

Benefits you can't refuse:

Competitive pay rates

We offer competitive pay rates that are well above the national average for office-based and care roles

Supportive environment

You’ll benefit from expert carer training and the ongoing support of your manager, as well as being part of a friendly care team

Flexible / hybrid working

Dependent on the role, we may be able to offer hybrid or flexible working so that you can work hours that suit your schedule

Mileage paid

Generous mileage allowance paid between care calls or for business travel, ensuring you’re never left out of pocket


We love supporting our carers to pursue career progression, and will help you achieve nationally recognised qualifications

Highly rated on Glassdoor

We’re rated 4.1 out of 5 on Glassdoor, with 83% of our employees saying they would recommend us to a friend

Refer-a-friend bonus

With our refer-a-friend scheme, you’ll receive £100 as a thank you when you refer a friend to work for us too (T&Cs apply)

Employee recognition scheme

Every month, we recognise employees who go above and beyond with our company-wide ‘Moments of Kindness’ scheme

Free Blue Light Card

You’ll receive a free Blue Light Card, which gives you access to thousands of amazing online and in-person deals and discounts

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